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Policy

Terms & Conditions

1. Live&Game Terms & Conditions

Live&Game is committed to providing its customers with the best experience when purchasing digital gaming coins and gift cards. As such, we have developed comprehensive Terms and Conditions, a Privacy Policy, and other documentation to guide our customers through the purchasing process. Our Terms and Conditions apply to all users of our website, including anonymous users and Customers. It is important that you carefully read and agree to our Terms and Conditions and Privacy Policy before making any purchases on our website, as they outline the rights and obligations of both parties. By agreeing to our Terms and Conditions, you can be confident that you are purchasing high-quality digital gaming coins and gift cards from a reliable and reputable source.

 

2. Definitions

The following terms are used throughout these Terms and Conditions and have the following meanings, unless the context requires otherwise:

a) Account: Your account duly registered with Live&Game, which allows you to use the Services available on the Portals (or any of them).

b) Buyer: A person who purchases items on the Portals.

c) Gift Card: An electronic gift card purchased on any of the Portals, which contains a stored value that can be redeemed on the Portals.

d) Items: The goods and services that you list for sale on the Portals. "Item" refers to any one of them.

e) Parties: Live&Game and you, collectively. "Party" refers to any one of you.

f) Portals: The web portals currently known as Live&Game.com and other web portals of Live&Game that are administered and managed by Live&Game, collectively.

g) Services: The services provided by Live&Game on the Portals, including, but not limited to, reselling and retailing online games and related merchandise, and games publishing, subject to the conditions in these Terms of Service.

h) Purchased Item: Your item that is listed on the Portals and is purchased by a Buyer.

i) Terms and Conditions: These Terms & Conditions govern your use of the Services and may be amended at any time in Live&Game's absolute discretion. Any rules, procedures, terms of service for products, services, or facilities determined by Live&Game.

 

3. Identity, Customer Support and Services

Live&Game is a global online gaming platform that offers an extensive range of game credits and gift cards for all the major gaming platforms and popular entertainment sites, including TikTok, Bigo, Free Fire, PUBG, iTunes gift card, Likee, Firefly, Tantan, PlayStation, and many others. Our mission is to provide gamers with a convenient payment system and exceptional support to help them find the best deals and fully enjoy their favorite games.

The Client can contact Live&Game Customer Support 24/7 via email at contact@Liveandgame.com, phone at (+852) 5483 4194, or live chat by clicking here.

 

4. Declarations Statement

By accessing Liveandgame.com, you irrevocably and unconditionally represent and warrant that:

a) You are over 18 years old or have your parents' consent to use the Services.

b) Your personal information is true and accurate, and you will notify Live&Game of any changes to your personal information.

c) You will keep your Account password secure and confidential, and you will not disclose your password to any unauthorized person.

d) You will not use the Services for any commercial purposes without Live&Game's permission.

e) You will not use the Portals or Services to conduct any fraudulent, immoral, or illegal activities, or to infringe on the intellectual property rights of third parties.

f) You will not use any Live&Game or publisher intellectual property without Live&Game's prior written consent.

g) You will not be disruptive, offensive, or a nuisance to other users or Live&Game employees.

h) You will not recruit or poach Live&Game's customers.

 

5. Use of Services

a) At Live&Game, we provide you with access to a wide range of digital gaming coins and gift cards. However, to use our Services, you must first obtain the necessary equipment and software at your own cost. You are also responsible for any charges and fees imposed by third parties for connecting your equipment to our Portals.

b) In addition, you must be familiar with and comply with all Live&Game guidelines and procedures for using the Services. You are solely responsible for any errors, losses, or damages caused by your use of the Services.

c) You must also take all necessary steps to secure your Account information. Any notification or confirmation received by Live&Game from your Account will be deemed to have been issued by you, even if it was issued by an unauthorized third party. You are bound by all notifications and confirmations sent from your Account.

d) Live&Game reserves the right to refuse or allow you to use the Services at any time, without giving any reason or notice. Unless otherwise permitted by Live&Game in writing, you may not use the Services for any unauthorized or illegal purposes. Additionally, you may not upload, post, email, transmit, or make available any material that contains software viruses or any other computer code, files, or programs designed to disrupt, destroy, or limit the functionality of any computer software or hardware or telecommunication equipment, including, without limitation, the Portals.

e) Finally, you irrevocably and unconditionally grant Live&Game permission to send updates on services and events offered or provided by Live&Game to your Account.

 

6. Terms of Payment

a) Payment: You can pay in any currency available on our portals, based on the exchange rate determined by Live&Game.

b) Responsibility: You are solely responsible for making payments and applicable taxes for using our services through your account.

c) Cancellation: We reserve the right to cancel any payment request without providing a reason.

d) Payment options: We may change or remove payment options on our portals without prior notice.

e) Fees and taxes: You should be aware of fees, taxes, and costs associated with your purchase and delivery, which may include charges from payment service providers or duties and taxes imposed by customs officials or regulatory bodies.

f) Dispute resolution: If any disputes arise from your purchase, we will work with you and any user selling on our website to resolve them quickly.

 

7. Availability of Services

a) Live&Game provides top-tier services available daily, unless otherwise specified.

b) Services may not be available due to maintenance or other reasons beyond our control.

c) We make no warranty that the services will be available at all times stated herein.

d) Live&Game reserves the right to change procedures and mode of operation of our services at our absolute discretion.

e) We may terminate, discontinue, withdraw, or suspend your use of our services without notice if necessary for maintaining the integrity and security.

 

8. Refund & Reimbursement Policy

Live&Game understands that sometimes you may need to return a physical product that you purchased from us. We are happy to offer refunds and reimbursements in the following cases:

a) If the product you received does not match the description on liveandgame.com

b) If the product you received is damaged or defective

c) If the delivery of a fully functional product is greatly delayed

d) You have decided to return the product within 14 days of delivery (no reason required)

To request a refund or reimbursement, please contact our customer support team within 14 days of receiving your product. We will require you to provide proof of purchase and a detailed description of the issue. Once your request has been approved, we will issue a full refund or replacement product.

Please note that we cannot offer refunds or reimbursements for electronic services and digital products, such as games, coins, and gift cards. We are committed to providing our customers with the best possible shopping experience. If you have any questions or concerns about our refund and reimbursement policy, please do not hesitate to contact us.

 

9. Privacy Policy

a) Live&Game collects personal information when you visit or use the Site, such as your name, email address, mailing address, phone number, and payment information.

b) Live&Game uses your personal information to provide you with access to and use of the Site and its features, process and fulfill your orders, send you marketing and promotional communications, provide you with customer support, improve the Site and its features, and protect its legitimate business interests.

c) Live&Game shares your personal information with third-party service providers who help operate the Site and provide services to you, business partners who offer products and services that Live&Game believes may be of interest to you, and law enforcement and government agencies when required by law or necessary to protect its legitimate business interests.

d) You have the choice to not provide Live&Game with your personal information, opt out of receiving marketing and promotional communications, and request access to, correction, or deletion of your personal information.

e) Live&Game takes reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

f) Live&Game may update this Privacy Policy from time to time. If Live&Game makes any material changes to this Privacy Policy, it will notify you by email or by posting a notice on the Site.

g) Live&Game may disclose your personal information to various parties, including the government if mandated by law, any other person or entity as per government directives or court orders, and any other party at Live&Game's discretion. Rest assured, Live&Game will not share your personal information with any other party without prior notification.

h) If you have any questions about this Privacy Policy, please contact Live&Game at contact@liveandgame.com.

 

10. Service Discontinuation Terms

a) Live&Game reserves the right to suspend, terminate, or cancel your services in the following circumstances: violation of our Terms of Service, involvement in fraudulent or abusive activity, failure to make timely payments, or in the event of technical issues preventing the provision of Services.

b) If your access to the Services is cancelled or terminated, you will still owe Live&Game for any outstanding fees or charges. This includes any fees for services that you have already used, as well as any cancellation fees that may apply.

c) In some cases, Live&Game may retain any money that is owed to you in order to offset any money that you owe us.

 

11. Notice Delivery Policy

Live&Game will send you notices and documents electronically to your last known email address or by posting them on the Portals. Live&Game may also send you notices by mail or through other media. Any notice or document sent by Live&Game is deemed to be served and received by you on the day following the sending of such notice or document.

You must send all notices and documents to Live&Game by registered post to the address listed on the Portals. Any notice or document sent by you to Live&Game is deemed served when received by Live&Game.

 

12. Other General Provisions

a) Please note that by using the Services provided by Live&Game, you agree to not hold the company, its employees, agents, or licensees responsible for any special, incidental, or consequential damages related to the Services or the Terms and Conditions.

b) You should be aware that all transactions that take place on the Portals are conducted through telecommunications and data networks.

c) You understand that there may be delays in receiving notifications from Live&Game, and vice versa, due to factors affecting the relevant service providers and other relevant parties. Live&Game cannot guarantee the prompt delivery of such notifications or confirmations.

d) It is your responsibility to check and verify the transaction history of your Account, and to immediately notify Live&Game if you suspect that your Account has been hacked or compromised.

e) Note that you will be held liable for all transactions conducted through your Account prior to notifying Live&Game of any unauthorized access.

f) It is important to understand that if Live&Game fails to enforce any of the Terms of Service at any time, it does not constitute a waiver of those terms or of the right to enforce them in the future.

g) In the event that any provisions of these Terms of Service are declared void, voidable, illegal, or otherwise unenforceable by any judicial or other competent authority, Live&Game will amend that provision in order to achieve its intended purpose, or remove it from the Terms of Service altogether. The remaining provisions will remain in full force and effect.

h) Live&Game may modify, add, delete, or vary these Terms of Service at any time without notice. Your continued use of the Services will constitute your acceptance of these modified Terms of Service. You may not assign your rights under these Terms of Service without the prior written consent of Live&Game.

i) These Terms of Service will be binding on your heirs, personal and legal representatives, estate, successors-in-title, and applicable assigns.

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